View job here

Company: Semdatex GmbH

SEMDATEX GmbH is a leading provider of IT solutions in the healthcare sector and specializes in the development of telemedical applications, patient communication, and e-health networking. Our goal is to create digital care networks for our customers and to digitize clinical processes and cooperation across sectors and location boundaries.

Full-time

We seek a skilled Technical Support Specialist fluent in German to join our team. This role is responsible for providing exceptional technical support and solutions to our clients, primarily focusing on virtual machine management, system administration, and troubleshooting. You will work with a variety of tools and platforms, ensuring smooth operations and a seamless customer experience.

Key Responsibilities

  • Provide technical support and troubleshoot issues related to:
    • Virtual Machines (QEMU)
    • Linux operating systems
    • Windows environments
  • Write and maintain scripts using Powershell to automate routine tasks.
  • Document issues and resolutions in Notion and track support tickets in Jira.
  • Communicate effectively with German-speaking clients to resolve technical issues and provide guidance.
  • Collaborate with cross-functional teams to ensure customer satisfaction and product reliability.

Required Qualifications

  • Language: Fluent in German and proficient in English for professional communication.
  • Technical Skills:
  • Hands-on experience with Virtual Machines (QEMU).
  • Strong knowledge of Linux and Windows operating systems.
  • Proficiency with Powershell scripting for automation and troubleshooting.
  • Experience with Notion and Jira for documentation and task tracking.

Nice-to-Have Skills

  • Familiarity with WeClapp (for customer relationship management).
  • Experience with Harvester for infrastructure management.
  • Knowledge of Grafana for data visualization and system monitoring
  • Willingness to learn monitoring, logging, and alerting solutions for Kubernetes environments (e.g., Prometheus, Grafana, ELK Stack, Loki).

Attributes

  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Excellent communication skills with the ability to explain technical information clearly to non-technical users.
  • A customer-oriented mindset and a commitment to providing high-quality support.

We Offer:

  • A diverse and responsible role in a dynamic environment
  • An attractive salary and good benefits
  • Flexible working hours and the option for remote work
  • Individual development opportunities
  • A motivated and collegial team

Have we piqued your interest?

Then we look forward to receiving your comprehensive application, including your salary expectations and earliest possible start date.

Semdatex GmbH is an equal-opportunity employer. We welcome applications from people of all genders, nationalities, ethnicities, religions, sexual orientations, age groups, and disabilities.